Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information at Zenra Spark.

Last Updated: December 2024 | Effective Date: January 1, 2024

Information We Collect

At Zenra Spark, we collect information that helps us provide better financial insights and services. This includes personal details you provide directly, usage data from your interactions with our platform, and technical information from your device.

Data Type	Purpose	Retention Period
Contact Information	Account management and communication	Duration of account + 3 years
Financial Data	Personalized insights and analysis	5 years or until deletion requested
Usage Analytics	Platform improvement and optimization	2 years in aggregated form
Technical Data	Security and performance monitoring	90 days for logs, 1 year for security data

Personal identifiers like name, email address, and phone number
Financial information you choose to share for analysis
Account preferences and communication settings
Device information and IP addresses for security purposes
Cookies and similar tracking technologies for user experience

How We Use Your Information

We use your information to deliver personalized financial insights, maintain account security, and improve our services. Every piece of data serves a specific purpose in enhancing your experience with Zenra Spark.

Core Service Delivery: Your financial data helps us generate personalized insights, recommendations, and educational content tailored to your specific situation and goals.

We analyze usage patterns to understand which features provide the most value and where we can make improvements. This analysis is always conducted with privacy safeguards and often uses aggregated, non-personal data.

For security purposes, we monitor account activity to detect unusual patterns that might indicate unauthorized access. We also use technical data to maintain platform stability and prevent fraud.

Communication with users happens through various channels - email updates about your account, educational content about financial topics, and important service announcements. You can control most of these communications through your account settings.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we do work with trusted service providers who help us operate our platform and deliver services to you.

Cloud hosting providers for secure data storage and processing
Analytics services that help us understand platform usage (with data anonymization)
Customer support tools to provide better assistance
Payment processors for subscription and billing management
Security services to protect against fraud and unauthorized access

Legal Obligations: We may disclose information when required by law, to protect our rights, or to ensure user safety. This includes responding to legal requests and preventing illegal activities.

All third-party partners are carefully vetted and must agree to strict privacy and security standards. They can only use your information for the specific services they provide to us, not for their own purposes.

Your Privacy Rights

You have significant control over your personal information. These rights vary by location, but we strive to provide comprehensive privacy controls for all users.

Access: Request a copy of all personal data we have about you
Correction: Update or correct inaccurate information in your account
Deletion: Request removal of your personal data (with some exceptions)
Portability: Receive your data in a structured, machine-readable format
Objection: Opt out of certain data processing activities
Restriction: Limit how we process your information in specific circumstances

To exercise these rights, contact us using the information provided below. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Account Deletion: When you delete your account, we remove your personal information within 90 days. Some data may be retained longer for legal compliance or security purposes, but it's no longer associated with your identity.

Data Security Measures

We implement multiple layers of security to protect your information. This includes both technical safeguards and operational procedures designed to prevent unauthorized access, disclosure, or misuse of your data.

All data transmission uses industry-standard encryption protocols. Your information is stored in secure, access-controlled environments with regular security audits and monitoring. We employ advanced threat detection systems and maintain incident response procedures.

End-to-end encryption for sensitive financial data
Multi-factor authentication for account access
Regular security assessments and penetration testing
Employee training on data protection and privacy practices
Automated backup systems with encryption at rest
24/7 security monitoring and threat detection

Despite our best efforts, no system is completely secure. If we discover a security incident that affects your personal information, we'll notify you promptly and take immediate steps to address the issue.

International Data Transfers

Zenra Spark operates primarily from Israel, but we use global service providers to deliver our platform. This means your information may be processed in countries outside of Israel, including the United States and European Union.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers that comply with international privacy frameworks and implementing contractual protections that meet or exceed local privacy laws.

Cross-Border Protection: All international data transfers use approved mechanisms like Standard Contractual Clauses and adequacy decisions to ensure your privacy rights are maintained regardless of location.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and understand how you use our platform. Most of these are essential for basic functionality, while others help us improve our services.

Essential Cookies: Required for login, security, and core platform functionality
Performance Cookies: Help us understand usage patterns and identify technical issues
Preference Cookies: Remember your settings and personalize your experience
Analytics Cookies: Provide insights into user behavior and platform effectiveness

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality. We provide cookie management tools in your account settings for granular control over non-essential tracking.

Children's Privacy

Zenra Spark is designed for adults and we don't knowingly collect information from children under 16. If you're under 16, please don't use our services or provide any personal information.

If we discover that we've collected information from a child under 16, we'll delete it immediately. Parents or guardians who believe their child has provided information to us should contact us right away.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The effective date at the top shows when the current version became active.

Notification Promise: For material changes that affect your rights or how we use your information, we'll provide at least 30 days' notice before the changes take effect.

Privacy Questions or Concerns?

Contact our Privacy Team for any questions about this policy or your data rights:

Email: contact@zenithedgegroup.com

Address: Abba Ahimeir St 2, Ramla, Israel

Phone: +972-86415301

We're committed to addressing your privacy concerns promptly and transparently.